We’re committed to making our website as accessible as possible regardless of the browser, technology you use or whether you have a disability, for us accessibility, isn’t just about disabled people – it’s about everyone.

Accessibility for all

We apply common sense and work closely with experts in the industry to make sure our website is accessible to all our users. We don’t rely on automated tests and where possible, we test our site with real people.

We read documents like the Web Content Accessibility Guidelines 2.0 and use them as the basis for deciding how to make content and functionality accessible to everyone. We aim to perform at the ‘AA’ rating of the Web Content Accessibility Guidelines and continually work to improve our performance.

Problems using our site?

If you do have problems using our website, please email Notting Hill Genesis and we will try and fix the issue for you.

Why accessibility matters

We feel there is a moral obligation as well as a legal one. Whether you have a visual, hearing or motor impairment, whether you’re using out-of-date technology or you don’t use JavaScript, we want you to be able to access the information on our site.

The legal bit

The Equality Act states that service providers must not discriminate against disabled people. A website is a service and is therefore covered by this law.

Translating information

If you need any information from our website represented in Braille, in a larger font size, in a pictorial version, on CD (or other media) or explained in your own language, please contact us on 020 8315 0000 or by email.